Changing Your Username

At this time it isn't possible to directly change your username. If you would like to change your username, contact us with your desired new username and we'll change it for you if that name is not taken.

How Does the Point System Work?

We want to reward you for making repeated purchases at Train Video Depot, and to encourage you to stay with us. So for every purchase made, we issue a certain number of points based on the DOLLAR amount of the item(s) you've purchased. As you purchase more, your points accumulate. The current ratio is Product Price x 5 (i.e. $34.59 x 5 = 173 points) or 5%.

There are no expiration dates. Your awards are issued 2-4 days after your order is completed. You MUST be logged in when you make your purchase to receive your points, so it's very important that you make sure you are logged in BEFORE selecting your payment choice. If you complete your purchase without logging on, WE DO NOT HAVE THE CAPABILITY TO ADD THEM RETROACTIVELY.

Ok, so what can I do with these points?

Points are treated like cash. Every point is a penny. It doesn't sound like a lot, but they'll add up faster than you think! If you have 1494 points, you'll have accrued $14.94.

How do I redeem these points?

Are there any catches to this loyalty program?

Change Password

Change your password by clicking on the SETTINGS link at the top right of the page. Enter your existing password, then your new password twice.

Change E-Mail Address or other Personal Info

You can change numerous option on the SETTINGS link at the top right.

Is there any of my information that is visible to others here?

Yes. Your username, state or province and country are displayed with reviews and your profile (if created). Your real name, e-mail, address and phone number are NEVER revealed, given or sold to anyone at any time.

What is My Stuff?

My Stuff is a place that holds several great features that you can use on Train Video Depot.

Manage Wish List: A place you can add items you like to save for a later date like a wish list.

Edit Profile: You can tell others about what you like in railroading, occupations, scale hobbies, etc. (Public)

My Reviews: This shows the reviews or responses to reviews you've placed when logged in.

My History: This shows your purchase history and status.